Training manuals R.I.P.

I’m noticing the slow death of an old friend, the training manual. In the old days you would get the smartest person to put together a manual and that was the bible. Today, training manuals are becoming obsolete for a couple of reasons.

First, things change so quickly and easily, it’s difficult, if not impossible to keep up. Second, the net has spawned new methods of sharing information and improving systems.

Now, it’s as simple as asking a question, in a form or going to the companies feedback system. I have seen two of these. One is being used by Stack Overflow called UserVoice and the other is Get Satisfaction being used by Skribit. These new web-based tools are designed for innovation, but they also become an FAQ on steroids. As of today, User Voice is more refined than Get Satisfaction; but there’s always room for innovation.

So what are the challenges with these new innovation and support tools? First, it’s getting people to care. Second, is getting people to care. Third, is getting people to care.

by admin

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